Refund and Returns Policy
Refund and Return Policy
This policy was last updated on 1 February 2025.
At Abilityshop Marketplace, we are committed to providing our customers with high-quality products and services. We understand that there may be times when you need to return a product, and we’ve created this refund policy to help guide you through the process.
1. Eligibility for a refund:
Eligibility for a Refund: Each seller determines their own return eligibility period, which may range from 0 to 15 days or more. Please refer to the seller’s policy before initiating a return. To be eligible, products must be returned in their original condition and packaging, unused, and undamaged.
1.1. What products can be returned?
You may submit a return request for any product that does not fall under the “non-returnable” list defined by the seller or platform.
2. Return process:
To initiate a return, contact the seller directly via the Fursaad Marketplace. The seller will provide return instructions and may request documentation. Buyers are responsible for ensuring timely and professional returns.
2.1 Submit your return request
Visit your order details page and submit the return request.
2.2 Initial Seller Review
The return request will be reviewed by the seller. If rejected and you believe it to be valid, you may request reconsideration or escalate to the Abilityshop team for intervention. If approved, the return moves to the pickup stage.
3. Refund Processing
After the returned item is received and confirmed to meet the return conditions, the AI Refund Agent will process the refund.
3.1 Refund Method
Orders paid by card: Refund will be issued to the original card. – Orders paid via COD: Refund will be credited to your wallet, usable for future purchases.
3.2 Delivery Company Pickup
The delivery partner will contact you to arrange pickup of the product.
3.3 Final Seller Inspection
Once the item reaches the seller, they will physically inspect it. If approved, the refund will be processed. If rejected, you may request another review or dispute via the Abilityshop team.
4. Delivery Charges
– For undelivered orders: If the issue is the buyer’s fault (wrong address, unresponsive), the seller may be charged. If due to the delivery company’s fault, the seller is not charged.
– For delivered and returned orders: The buyer pays the delivery to them; the seller pays the return shipping back from the buyer.
5. Non-Returnable Items:
Certain items may not be eligible for return including, but not limited to:
– Digital books and software
– Swimwear, socks, underwear, and lingerie
– Beauty and personal care items, hygiene-sensitive baby products
– Used or installed items – Opened media (DVDs, games)
– Perfumes and cosmetics
– Items with tampered or missing serial numbers
Sellers may further restrict return eligibility. Always check seller policy before ordering
6. Dispute Resolution
If a resolution cannot be reached with the seller, you may file a dispute with Abilityshop Marketplace for mediation.
7. Policy Changes
Abilityshop reserves the right to modify this policy at any time. Updates will be posted on the website and are effective immediately. For questions, please contact us:
Email: support@abilityshop.me Address: Abilityshop FZE – SPC Free Zone – Al Zahia Area – Sheikh Mohammed Bin Zayed Rd – Sharjah – United Arab Emirates.